Terms & Conditions

Welcome to www.votanotherapeia.gr, the official online store showcasing and selling our products. Our business is based in Giannitsa, Greece, at 28A Dimitriou & Maximos Papadopoulos Street, and is registered under G.E.MI. number 171590947000. Before browsing and making purchases, please take a moment to read the following Terms & Conditions, which govern the use of our online store operated by AFOI CHACHOUDI - VOTANOTHERAPEIA O.E.

By continuing to use our website, you fully and unconditionally agree to these terms.

Terms of Use www.votanotherapeia.gr reserves the right to modify or update these terms at any time, in accordance with business needs and market practices. Any changes will be clearly communicated through our website. These changes do not affect orders that have already been placed.

1.Product Information & Disclaimers

The content on our website is for informational purposes only, sourced from internationally recognized organizations and reputable references. Herbs have been used for thousands of years for preventive, soothing, and mild therapeutic effects.

They support the body’s natural defenses and are scientifically acknowledged for their health benefits. However, they are not a replacement for medication. All information provided is not medical advice and should never substitute a consultation with a doctor or healthcare professional. I

f you have any health concerns, please consult your physician before using any herbal products. While we follow strict cleaning and quality control processes, we cannot guarantee the complete absence of foreign materials. We encourage our customers to inspect products carefully before use.

2.Limitation of Liability

We strive to ensure product availability, but we cannot guarantee that all items will always be in stock. Customers will be informed promptly in case of out-of-stock products. 

We are only liable for gross negligence or willful misconduct, such as significant delays in order delivery or misleading product information. 

We are not responsible for any technical issues users may experience due to hardware/software incompatibility.

We bear no liability for third-party actions, including unauthorized modifications, interference, or disruptions to our website and services.

 3.Intellectual Property Rights

All website content, including images, graphics, photographs, text, and products, is the intellectual property of AFOI CHACHOUDI - VOTANOTHERAPEIA O.E. and is protected by Greek, EU, and international copyright laws. Strictly prohibited actions without written permission: 

Copying, distributing, or selling content

Altering, reproducing, or republishing any material

Misrepresenting ownership of our content 

Using our brand name, logos, or trademarks for commercial purposes The appearance of any third-party logos or brand names on our site does not grant the right to use them.

4.User Responsibilities

By using www.votanotherapeia.gr, you agree not to engage in the following: 

Posting, sending, or sharing illegal, harmful, abusive, defamatory, racist, or offensive content 

Uploading viruses or harmful software that may disrupt the website 

Violating privacy laws, intellectual property rights, or trade secrets

Harassing or harming other users 

Collecting or storing personal data of other visitors without consent Any breach of these terms may result in legal action and immediate restriction of access to our platform.

5.Purchasing Process & Payment Confirmation

We aim to offer a seamless shopping experience but cannot exclude the possibility of errors in product descriptions, pricing, or system malfunctions. If you notice an unusual price discrepancy, please contact us at +30 23825 00050 before completing your order. 

After placing an order, you will receive an automated email confirming the details.

Once processed, you will receive a second confirmation email or SMS with shipping details.

If any issues arise with your order, we will contact you via email or phone.

By checking the “I agree to the Terms & Conditions” box during checkout, you confirm that you have read and accepted our policies.

6.Disclaimer & Liability Waiver

By purchasing from www.votanotherapeia.gr, you acknowledge that you have read and accepted our Terms & Conditions. We do not bear any responsibility for potential side effects resulting from the consumption of our products. Always consult a healthcare professional before using herbal remedies, especially if you have existing medical conditions, allergies, or are taking medication. For any questions or clarifications, feel free to contact us. We are committed to providing high-quality herbal products while ensuring a safe and informative shopping experience.

7. Privacy Policy

We are committed to protecting your privacy. Authorized employees of our company collect and process your personal data only when absolutely necessary and on a need-to-know basis. We continuously monitor our systems and data to ensure the best possible customer service. Children under the age of 16 MUST have parental consent before using this website’s services. Regarding our Privacy Policy and Personal Data Protection Policy, the following apply: Our company, “AFOI CHACHOUDI – VOTANOTHERAPEIA O.E.”, is fully aligned with the applicable data protection laws, including Regulation (EU) 2016/679 of the European Parliament and the Council (General Data Protection Regulation - GDPR), which has been in effect since May 25, 2018, as well as Law 4624/2019 - Government Gazette 137/A/29-8-2019 and all related legislation on personal data protection. To ensure transparency, we provide general information about personal data, followed by our company’s privacy and data protection policies, which apply to all customers of our online store www.votanotherapeia.gr.

7.1) General Information on Personal Data a) What is personal data? Personal data refers to any information that can be used to directly or indirectly identify an individual. Essentially, “personal data” includes any information our company knows about its customers. b) What does data processing mean? Processing means any action or series of actions performed on personal data, with or without automated means. This includes:  collection, recording, organization,  structuring, storage, modification, retrieval,  consultation,  sharing, dissemination,  deletion/destruction.

For example, when a customer fills out a contact form on our e-shop with their name and email, the recipient of this message (our store administrator) collects this personal data, making this action a form of “personal data processing.”

c) When is the processing of personal data allowed?

Personal data processing is allowed only if at least one of the following conditions applies: 

• The data subject has given consent for one or more specific purposes (e.g., a customer agrees to receive marketing and promotional content).
• Processing is necessary for fulfilling a contract to which the data subject is a party (e.g., processing payment or delivering an order). 
• Processing is required by law (legal obligation).
• Processing is necessary to protect the life of an individual (the data subject or another person). 
• Processing is necessary for performing official duties in the public interest (applies to government bodies).
• Processing is necessary for the legitimate interests of a business or third party, provided it does not override the fundamental rights and freedoms of the data subject.

d) Your Rights as a Data Subject

Under data protection laws, customers have several rights regarding their personal data, including: 

• Right to Information – Customers have the right to be informed about how their personal data is processed. 
• Right to Access – Customers can request details about what personal data is being processed, how, and for what purpose. 
• Right to Rectification – Customers can request corrections if their personal data is inaccurate or incomplete.
• Right to Data Portability – Customers have the right to receive their personal data in a structured, commonly used, and machine-readable format. 
• Right to Object – Customers can object to their personal data being used for:

1. Direct marketing purposes. 
2. Scientific/historical research or statistical purposes.
3. The legitimate interests of the company or public authorities.

Right to Erasure (“Rigt to be Forgotten”) – Customers can request the deletion of their personal data if it is no longer necessary, if they withdraw consent, or if there is no other legal basis for processing.

Right to Restrict Processing – Customers can request the restriction of data processing under certain conditions, such as when it is unclear whether data should be deleted.

For more information on personal data protection, please visit: https://ec.europa.eu/info/law/law-topic/data-protection_en.

7.2) Purpose of Collecting Personal Data from Our Customers

At AFOI CHACHOUDI – VOTANOTHERAPEIA O.E., we have designed our website so that visitors can browse without revealing their identity unless they choose to do so. We only request personal data from visitors if they wish to place an order, register on our website, or contact us via email. The primary purpose of processing personal data is to facilitate the sale of our products.

The legal basis for this processing is Article 6(1)(b) of Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR), which governs the protection of personal data. As a result, votanotherapeia.gr collects only the necessary personal data required for conducting transactions, processing orders, issuing invoices, fulfilling requests, and sending newsletters related to our products and services.

Customers always have access to their data and may request the immediate deletion of their information, whether they are registered users or guest visitors.

7.3) Personal Data Collected by Our Online Store

Our online store requires user consent before data collection, as it is a necessary condition for using the website and entering into a sales contract.

Customers can place orders in two ways: 1. Registering as a Member: This allows access to exclusive member benefits, such as special product offers.

2. Ordering as a Guest: Customers can purchase products without registering by providing their details at checkout.

For registered users, personal accounts are accessed through unique login credentials (Username and Password), ensuring secure access to personal data. Users may change their password at any time. Customers are responsible for maintaining the confidentiality of their login credentials. In case of loss or unauthorized access, they must notify our company immediately. We are not liable for unauthorized use if we are not informed of a breach. For both registered users and guest checkouts, customers must provide the following personal information to complete a purchase:

1. Full Name
2. Home Address
3. City/Region
4. Postal Code
5. Mobile Phone Number
6. Email Address

This information is collected either through direct registration, during order placement, or through third-party login services (iOS/Android apps, Facebook, Google).

Additionally, when visiting our website, IP addresses may be automatically collected. For more details on cookie usage, please refer to our Cookie Policy and Terms of Use.

7.4) Confidentiality & Security

At votanotherapeia.gr, we do not sell, transfer, or disclose customer data to third parties. Personal data is strictly used for: Processing orders correctly, Providing order-related updates , Informing customers about new product offers.All personal information is securely stored in our database.

7.5) Data Retention Period

Personal data is stored for a limited period, determined as follows:  For sales contracts, data is retained until one year after the expiration of any legal claims related to the contract.  For other cases, data is retained until one year after the expiration of any legal obligations, including liability from negotiations, GDPR-related obligations, consumer protection laws, or other applicable regulations.

7.6) Exceptions to Data Transfers

Our company does not transfer personal data within or outside the EU, except under the following conditions:  If required by law, such as for tax compliance. In this case, data may be provided to tax authorities upon request.  If mandated by a court order or legal process, requiring us to disclose personal data. Data transfers without customer consent will only occur when legally required by applicable regulations.

7.7) Customer Rights

Users of our website have the right to submit a request to the Data Controller for access, correction, or deletion of their personal data, as well as to request the restriction of processing, object to processing, and/or request data portability.Additionally, users have the right to file a complaint with the competent independent authority, namely the Hellenic Data Protection Authority, located at 1-3 Kifisias Avenue, Athens, Greece, Postal Code 115 23. Contact details: Telephone: +30-210 6475600, Fax: +30-210 6475628, Email: [email protected].

Specifically, users have the right to object to the processing of their personal data, be informed, correct, modify, supplement, or delete any data and information they have provided.If you choose to delete certain information, our website will act promptly to remove it from our records.

For your protection and security, our website will take reasonable steps to verify that the person making changes is indeed the account holder. To access, modify, or delete your personal data, report issues related to the website’s operation, or submit any inquiries, please contact us.

Keep in mind that while we will make every effort to protect your personal data, maintaining the confidentiality of your password also depends on you. Users may request the deletion or restriction of their personal data at any time.

If a registered user wishes to delete all their personal information, including:

1. Full Name
2. Residential Address
3. City/Region
4.  Postal Code
5. Mobile Phone Number
6.  Email Address

They can do so by accessing the “Personal Information” section on their account dashboard. There, they will find a “Delete Account” button. Upon clicking this button, a confirmation message will appear. If they confirm the deletion, all their personal data will be permanently removed from our system.

Regarding order history, any orders placed by a registered user will be retained for at least 20 days for transaction verification purposes and for the legally required period. If a former user wishes to delete their order history as well, they must send an email to us with their full name, mobile phone number, and email address, including the following text verbatim: “I request the deletion of my entire order history and all associated personal data after the 20-day retention period has passed.” Upon receiving this email, our Data Protection Officer is obligated to process the request within 10 days after the 20-day retention period. If the email is received after this period, the deletion will be carried out within 10 days from the date of receipt.

For customers who purchase as guests, their personal data will also be stored for at least 20 days for transaction verification purposes and in compliance with legal requirements. They may request the deletion of their order history and personal data by sending an email to [email protected], following the same procedure outlined above. In exceptional cases where an order is required as proof of a transaction (e.g., in case of legal action by our company against a customer for any reason), the company may refuse to delete the order and will provide a justification via email to the customer.

Furthermore, if a customer violates their contractual obligations (e.g., fails to complete payment for an order), the company reserves the right to retain the order history and personal data as evidence of the breach. In summary, customers of votanotherapeia.gr have all the rights provided by applicable law, including but not limited to the rights of information, access, data portability, correction, objection, deletion, and restriction of processing.

7. 8 Amendments to This Privacy Policy

This privacy policy may be updated whenever necessary, always in accordance with national and European legislation. Therefore, we encourage you to regularly review this page to stay informed. By navigating and using our website, visitors/users acknowledge that they have read, understood, and unconditionally accepted this Privacy Policy.

7.9) Data Controller

The Data Controller for personal data is “AFOI CHACHOUDI VOTANOTHERAPEIA O.E.”, headquartered in Giannitsa, Greece, at 28A Dimitriou & Maximou Papadopoulou Street, Postal Code 58100. Contact details: Phone: +30 23825 00050, Email: [email protected].

7.10) Acceptance of Privacy Protection Procedures

By using this website, you acknowledge and consent to this Privacy Policy, as well as to the Terms and Conditions of Use published on this website.

7.11) Newsletter Subscription

To continuously improve our newsletter service, our emails include tracking functionality that allows us to see if and when you have opened the newsletter and which links you have clicked on. If you have subscribed to our newsletter, you can unsubscribe at any time by clicking the “Unsubscribe” link located at the bottom of every newsletter we send.