RETURN POLICY

Defective Products

As a consumer, you have legal rights under Law 2251/1994 on Consumer Protection regarding the return of defective products and claims for any losses caused by our negligence or failure to fulfill our obligations. The terms of this agreement do not affect your legal rights.

A product is considered defective if it does not meet production and packaging standards or the expected safety requirements, taking into account all relevant conditions, especially its external appearance, intended use, and the time it was released on the market.

A. Returns of Defective Products

Customers have the right to return a defective product within 14 calendar days from the date of receipt, provided they notify us within this period. The costs of returning and reshipping the product will be covered by Votanotherapeia, upon receipt and inspection of the returned product.

After 14 calendar days from the delivery date, the product is considered to have been received in perfect condition, and we will no longer accept returns or replacements.

When returning a defective product, you may choose between: A replacement with a new, identical product or a full refund, including shipping costs, processed through the same payment method used for the original purchase.

For orders paid via cash on delivery (COD) (either in cash or via POS system), refunds will be issued via bank transfer. You will need to provide your bank details via email at [email protected]. It is essential that your bank details (bank name, IBAN, account number, and account holder’s name) are accurate. Votanotherapeia is not responsible for any errors in the provided information.

Important: Votanotherapeia operates only with Piraeus Bank. If you choose to receive your refund in a different bank, any transfer fees will be borne by the customer.

To initiate a return, you must send an email to [email protected], and we will confirm receipt of your request. You must also attach photos clearly showing the defect. Once the returned product is received and inspected, we will contact you to confirm whether you prefer a replacement or a refund.

B. Returns of Incorrect Products

If you receive a wrong product due to an error by Votanotherapeia, you must return it within 14 calendar days from the date of receipt. The return shipping costs will be covered by Votanotherapeia, and we will send you the correct product at no additional charge.

Before processing the replacement, Votanotherapeia will inspect the returned product to ensure it is in perfect condition. The product must be unused, in its original packaging, and include all accompanying materials (stickers, labels, packaging, etc.).

To request a return of an incorrect product, send an email to [email protected].

We will confirm receipt of your request and, upon verifying the return, dispatch the correct product at no extra cost to you.

C.Returns of Non-Defective Products – Right to Cancel an Order

If you wish to cancel or modify your order, you may do so only if it has not yet been dispatched. You can check the status of your order in your account. If your order status is marked as “Pending”, you can cancel or modify it by:  Emailing us at [email protected] or Calling us at +30 6955174887 or +30 23825 00050 Once the order has been shipped, cancellations or modifications are no longer possible. This policy ensures a smooth and professional shopping experience while protecting your consumer rights. If you have any questions, feel free to contact our team!

Returning Non-Defective Products – Right of Withdrawal & Order Cancellation

You have the right to withdraw from your purchase agreement and return non-defective products if and only if:

1. The product is in perfect condition, unused, and in its original packaging.
2. The packaging and any accompanying materials are in pristine original condition. 
3. You submit a written withdrawal request via email to our website, and Votanotherapeia will confirm receipt of your request at the email address you have provided. 

Your return request is made within the strict deadline of 14 calendar days from the date you received your order. Upon returning a non-defective product, you may choose to: 

Exchange it for another product from our wide selection (paying any price difference if applicable). 

Receive a full refund, which will be processed using the same payment method used for the original transaction. For cash on delivery (COD) orders (paid in cash or via POS system), refunds will be issued via bank transfer to an account you provide via email.

Important: Your bank details (bank name, IBAN, account number, account holder’s name) must be completely accurate. Votanotherapeia is not responsible for errors in the provided details.

Return Shipping Costs for Non-Defective Products:

The return of a non-defective product is accepted only after the customer has settled all shipping costs incurred by Votanotherapeia for the original dispatch of the order, as well as the return shipping fees. For returns from countries outside Greece, an additional €10 fee will apply on top of the standard return shipping cost. If the product’s packaging has been opened or if it has been used, it will automatically be considered a used product and cannot be returned. This applies to sealed goods that, once unsealed after delivery, cannot be returned for health and hygiene reasons, as explicitly stated in Article 3ib of Law 2251/1994 on Consumer Protection.

Return Procedure (Applicable to All Return Categories: A, B, and C)

If you wish to return any product under the above conditions (defective, incorrect, or non-defective returns), you must:

1. Send a written return request via email to our website.
2. Votanotherapeia will respond with detailed return instructions in writing.
3.  Carefully package the product to prevent damage during transport. You are solely responsible for any damage incurred during return shipping.
4. The product must be in its original packaging and in perfect condition, as outlined above.
5. Send the return package to the following address:Recipient: Stavros Chachoudis Address: Dimitriou & Maximos Papadopoulou 28A, Giannitsa, Pella, Greece Postal Code: 58100 Phone: +30 6955174887

We recommend using the same courier service that delivered your original order.

Important Notes:

Refunds or exchanges will only be processed after the returned products are received, inspected for integrity, and confirmed as meeting the return criteria. 

The refund will be issued using the same payment method as the original transaction.

For COD orders, refunds will be made via bank transfer to the account details you provide via email.

Bank transfer refunds will only be issued if the provided bank details are completely accurate. Votanotherapeia is not responsible for errors in customer-provided bank details.

Return shipping costs are the sole responsibility of the sender, except in cases where the product is confirmed to be defective or incorrectly shipped. In these cases, Votanotherapeia will reimburse you for the return shipping cost only after verifying the issue.

Final Notes

All orders and returns (defective, incorrect, order cancellations, or right of withdrawal) are handled exclusively through our website: Votanotherapeia.gr or our physical store.

Product images on our website may slightly differ from the actual items.

For any further assistance, feel free to contact us!